Privacy Policy 88probet

Introduction

This Privacy Policy is a binding agreement between you ("User") and 88probet ("Platform", "we", "us") regarding the handling of your personal information. By registering an account, accessing or using any part of the 88probet platform, you are deemed to have read, understood, and agreed to this Privacy Policy in its entirety.

88probet operates under international licensing and adheres to established data protection standards. This platform is designed exclusively for adults aged 21 and above who are residents of Malaysia.

1. Information We Collect

88probet collects various categories of information in the course of operating the platform. This information is necessary to ensure services run smoothly, securely, and in compliance with relevant regulatory requirements.

Personal Identification Information:

• Full name as shown on official documents (such as MyKad or passport)
• Date of birth to verify that you are aged 21 and above
• Identity card number (MyKad) or passport number
• Current residential address
• Mobile phone number and email address

Financial Information:

• E-wallet account details (Touch 'n Go eWallet) used for deposits and withdrawals
• DuitNow information related to transactions
• Records of deposit and withdrawal transactions including amount, date, and method
• Crypto wallet addresses (for USDT, BTC, or ETH transactions)

Technical Information:

• IP address and general geographic location
• Device type, operating system, and web browser used
• Account activity and game session log data
• Cookies and device identifiers

2. Purpose of Data Use

Every category of data collected by 88probet is used for a clear and legitimate purpose. We do not use your data beyond the scope described below without your prior consent.

• Identity Verification: To verify your age (21+), identity, and eligibility to use the platform, and to fulfil Know Your Customer (KYC) requirements under international licensing.
• Transaction Processing: To securely process deposits from RM20 and withdrawals from RM50 via Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency.
• Account Management: To manage your account, provide transaction statements, and enable you to use all platform features including slots, live casino, and sports betting.
• Platform Security: To detect suspicious activity, prevent fraud, and protect the integrity of games and payments.
• Customer Support: To provide 24/7 assistance via live chat and email in Malay and English whenever you need help.
• Service Communications: To send you important notifications regarding your account, service changes, or policy updates via email or in-app.
• Legal Compliance: To fulfil legal obligations and comply with the international licensing bodies that regulate our operations.

3. Disclosure to Third Parties

88probet does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your information with the following entities:

• Payment Processors: Payment gateway providers that handle Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency transactions are given limited access to only the information needed to process your payments.
• Game Software Providers: Game developers providing slots, live casino, and sports products may receive non-personally identifiable session data for technical maintenance purposes.
• Regulatory Authorities: We may be required to disclose information to international licensing bodies, anti-money laundering authorities, or law enforcement agencies if compelled by a court order or valid legal requirement.
• Technical Service Providers: Companies that support our IT infrastructure, cybersecurity, and customer support are bound by strict confidentiality agreements and only access data necessary for their specific tasks.

4. Data Security

The security of your personal data is a responsibility we take very seriously. 88probet implements multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss, or misuse.

• Data encryption in transit using industry-standard TLS/SSL protocols
• Data encryption at rest for sensitive information such as passwords and financial details
• Role-based access controls — only authorised staff can access specific personal data
• Continuous system monitoring to detect any anomalies or intrusion attempts
• Regular security audits conducted by internal teams and independent third-party security experts
• Established incident response procedures to address any data breach swiftly

5. Cookies and Tracking Technologies

88probet uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as maintaining your login session and processing transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use the platform to help us identify technical issues and improve overall performance.
• Functional Cookies: Store your preferences such as preferred language and display settings so you do not need to reconfigure them each time you access the platform.

You can control cookie acceptance through your web browser settings. Please note that disabling certain cookies may affect the functionality or usability of the platform.

6. Your Rights as a User

As a user of the 88probet platform, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you, including profile information, transaction records, and account activity data.
• Right of Rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct or update that information.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data. However, this request may be limited by legal requirements and licensing regulations that oblige us to retain certain records.
• Right to Restriction of Processing: You may request that we limit the processing of your data in certain situations, such as during a dispute about the accuracy of the data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes or other purposes based on our legitimate interests.
• Right to Data Portability: In a structured, machine-readable format, you may request that the personal data you have provided to us be transferred to another service provider where technically feasible.

To exercise any of the above rights, please contact the 88probet support team via live chat or email. Requests will be processed within a reasonable timeframe and we may require identity verification before acting on any request.

7. Data Retention

88probet only retains your personal data for as long as it is needed for the purposes stated in this policy, or for as long as required by applicable laws and international licensing requirements.

• Active account information is retained for as long as your account remains active and for a set period after account closure, in order to meet regulatory requirements.
• Financial transaction records are retained in accordance with the minimum requirements of anti-money laundering laws and applicable licensing regulations.
• Customer support communication logs are retained to allow us to track dispute records and improve service quality.
• After the required retention period has ended, data will be securely deleted or anonymised in accordance with established procedures.

8. Changes to This Policy

88probet reserves the right to update or amend this Privacy Policy from time to time. Changes may be made in response to changes in legislation, technological developments, changes in the services we offer, or user feedback.

Any changes made will take effect immediately upon the latest version of the Privacy Policy being published on this website. For significant changes, we will endeavour to notify users via in-platform notifications or email.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 88probet, please contact our team:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the 88probet platform in Malay and English
• Response Time: Ongoing support via live chat and email at all times

We aim to address every privacy-related query thoroughly and professionally. If you feel that we have not handled your complaint to your satisfaction, you have the right to refer the matter to the relevant regulatory authority.